Return Policy

At ShivaliKElectricals.online, we are committed to ensuring your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your order, we offer a hassle-free return policy to make the process as simple and convenient as possible.

Eligibility for Return

  • Items must be unused, in their original condition, and in the original packaging to be eligible for a return.
  • Returns must be initiated within 30 days from the date of purchase.
  • Certain items, such as consumables or products with hygiene concerns, may not be eligible for return. Please refer to the product description or contact our customer support team for further clarification.

Return Process

  1. Initiating a Return:
    To initiate a return, please contact our customer support team within the return period. You can reach us via email at [email protected] or through our online contact form. Kindly provide your order number and a brief explanation of the reason for the return.

  2. Return Authorization:
    After reviewing your return request, our customer support team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to proceed.

  3. Packaging:
    Carefully package the items you wish to return, ensuring they are securely packed to prevent any damage during transit. Include the RMA number in the return package.

  4. Shipping:
    You are responsible for the return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your items.

  5. Inspection and Processing:
    Once we receive your returned items, our team will inspect them to confirm their condition and eligibility for a refund or exchange. Refunds will be processed within 3-5 business days of receiving the return and will be credited back to the original form of payment. Exchanges will be shipped promptly, subject to product availability.

Refund Policy

  • Refunds will be issued for the original purchase price of the returned items, excluding shipping charges, taxes, or any other fees.
  • Depending on your bank or financial institution, it may take additional time for the refund to reflect in your account.

Exchanges

  • If you wish to exchange an item for a different size, color, or model, please specify your preferences when initiating the return. Exchanges are subject to product availability, and any price differences will be adjusted accordingly.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange a replacement or issue a full refund, including any return shipping costs.